Jan Hawkins, "Dilemmas." Education and Technology: Reflections on Computing in Classrooms. Ed. Charles Fisher, David C. Dwyer, ad Keith Yocam. San Francisco: Jossey-Bass, 1996. 35-50.

"A gap has arisen between the substantial changes in practice that are being asked of the teaching profession and the means and resources that are thus far available to address these changes. To provide even minimal support for teachers during the change process would require: intensive experiences that allow them to be immersed in the new ideas and approaches, including hands-on practice with the activities they will be asking of their students; follow-up mentoring for at least two years that focuses on problems that arise as they try things in their own circumstances; reflective dialogue with others who are doing the same job; and regular opportunities to see how other people and schools work [emphasis added]" (43-44).